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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Folkestone

Pharmacy Weight Loss Folkestone
GPhC Registration No. 9012511
Last updated: July 2026

Please read these Terms of Service carefully before using our online pharmacy weight loss clinic. By placing an order or registering with us, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Folkestone is a GPhC-registered online pharmacy (GPhC No. 9012511) operating in Folkestone, United Kingdom. We provide online weight loss consultations and prescription services in accordance with UK pharmacy law and GPhC standards.

2. Eligibility

To use our services, you must:

We reserve the right to refuse a prescription or consultation if we determine it is not clinically appropriate or safe for you. Our clinical team's decision is final on matters of medical suitability.

3. Prescriptions

All prescriptions issued through our service are generated by a qualified, registered prescriber following a clinical assessment. Prescriptions are only issued where it is safe and appropriate to do so.

You must answer all consultation questions honestly and in full. Providing false or incomplete information may result in a medication being prescribed that is unsuitable for you. We accept no liability for harm arising from inaccurate information provided by the patient.

Prescriptions issued are valid for use only through our pharmacy unless otherwise stated. We do not issue paper prescriptions for collection elsewhere unless required by law.

4. Payment

Full payment is required at the time of order. All prices are displayed in pounds sterling (GBP) and include VAT where applicable. We accept major credit and debit cards via our secure payment provider.

Payment is taken at the point of order, prior to prescriber review. If your prescription is not approved following clinical assessment, a full refund will be issued within 5–10 working days to your original payment method.

We do not store payment card details on our systems.

5. Delivery

Once your prescription has been approved by our pharmacist, your order will be dispatched within 1 working day. Delivery is made via tracked courier to your nominated UK address.

We cannot be held responsible for delays caused by the courier, incorrect addresses provided by the customer, or circumstances outside our reasonable control. If a delivery fails, please contact us promptly so we can assist.

Medications must be stored as directed on the packaging upon receipt. We are not liable for harm resulting from improper storage after delivery.

6. Cancellations and Refunds

You may cancel your order before it has been reviewed by a prescriber for a full refund. Once a prescriber has reviewed and approved your prescription, cancellation may not be possible as dispensing may have commenced.

For hygiene and safety reasons, we are unable to accept returns of dispensed prescription medications unless they are faulty or incorrectly dispensed. If you believe you have received an incorrect product, contact us within 48 hours of receipt.

Refund requests are assessed on a case-by-case basis in line with applicable UK consumer law.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Our services do not replace your regular GP or healthcare provider.

Always inform your GP of any weight loss medications you are taking. If you experience side effects or a medical emergency, seek immediate medical attention and contact 999 or NHS 111 as appropriate.

Results from weight loss treatments vary between individuals. We make no guarantees regarding specific outcomes.

8. Data and Privacy

We process your personal and medical data in accordance with UK GDPR and the Data Protection Act 2018. We aim to respond to all data-related enquiries within 48 hours. Our full Privacy Policy is available on our website.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions about these terms, please contact Pharmacy Weight Loss Folkestone through the details provided on our website. We are committed to resolving any concerns promptly and fairly.