Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Folkestone | GPhC No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Folkestone is a GPhC registered online pharmacy weight loss clinic serving patients in Folkestone and across the UK. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

We are Pharmacy Weight Loss Folkestone, a registered online pharmacy operating under GPhC registration number 9012511. We act as the Data Controller for all personal information collected through our website and services. If you have any questions about this policy, please contact us using the details provided at the end of this document.

2. Data We Collect

We collect personal and health-related information necessary to provide safe and effective pharmacy and weight loss services. This includes:

Personal identifiers: Full name, date of birth, address, email address, and phone number
Health information: Medical history, current medications, BMI, weight, and clinical questionnaire responses
Payment details: Processed securely through third-party payment providers; we do not store full card details
Delivery information: Shipping address for medication dispatch
Technical data: IP address, browser type, device information, and website usage data collected via cookies

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatments through pharmacist review and clinical consultation
To dispense and deliver approved medications, typically within 1 working day of pharmacist approval
To communicate with you regarding your order, treatment, or follow-up care
To maintain accurate and legally required pharmacy dispensing records
To ensure patient safety and comply with our professional regulatory obligations as a GPhC registered pharmacy
To improve our website and services based on anonymised usage data

We process special category health data under the lawful basis of healthcare provision (Article 9(2)(h) UK GDPR) and, where applicable, with your explicit consent. General personal data is processed under our legitimate interests and contractual obligations.

4. Cookies

Our website uses cookies to ensure it functions correctly and to improve your experience. Cookies are small text files stored on your device. We use:

Essential cookies: Required for the website to operate properly
Analytics cookies: Help us understand how visitors use our site so we can make improvements
Functional cookies: Remember your preferences for a more personalised experience

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect how the website functions.

5. Third-Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary:

Delivery providers: To dispatch your medication to your chosen address
Payment processors: To securely handle transactions
Prescribing clinicians: Where a prescription is required as part of your treatment
Regulatory bodies: Such as the GPhC or NHS, where we are legally required to disclose information

All third parties are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient and dispensing records for a minimum of 8 years in line with NHS and GPhC guidance. After this period, data is securely deleted or anonymised. Payment and transactional records are held only as long as legally required.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses SSL encryption, and access to patient records is restricted to authorised pharmacy staff only.

8. Your Rights

Under UK GDPR, you have the right to access your personal data, request corrections, ask for deletion where applicable, object to processing, and request that we restrict how we use your data. To exercise any of these rights, please contact us directly using the details below. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant supervisory authority.

9. Contact Us

If you have any questions, concerns, or data-related requests, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Folkestone
GPhC No. 9012511
Email: info@pharmacyweightloss.co.uk
Phone: (+44) 116 4646009